Cancellation and Refund Policy

If you are a consumer and buy online, you generally have 14 calendar days to withdraw from the contract without giving a reason. The period begins when the service contract is concluded. Different timing may apply to goods. To withdraw, use the clearly labelled online cancellation function on the website or send an unequivocal statement to the email below before the deadline. We will acknowledge an online cancellation promptly on a durable medium, such as email.

Where you expressly ask us to begin a service during the 14-day period, you may still withdraw before it is fully performed, but you may owe a proportionate amount for what was supplied. Once a service has been fully performed, the withdrawal right is lost only where the legal conditions, including the required prior request and acknowledgement, have been met. For immediately supplied digital content, the withdrawal right is lost once performance begins only after your express prior consent and acknowledgement.

• More than 14 calendar days before a live workshop or course starts: full refund, less any clearly disclosed and non-recoverable payment/booking cost where lawful.
• 7 to 14 calendar days before the start: 50% refund, or one transfer to another available date/person at no program charge.
• Fewer than 7 calendar days before the start or non-attendance: no refund; a substitute participant may attend with prior notice where the service allows.
• Recorded or immediately accessible digital content: no commercial refund after access begins, except for statutory rights, non-conformity or a written guarantee.
• Bespoke school/organisation bookings follow the B2B cancellation terms in the quotation and Terms and Conditions.

If we cancel and cannot provide a reasonable equivalent, we refund the fee paid for the affected service or program. If we make a material change that significantly reduces what was purchased, you may accept the alternative or request an appropriate refund. We are not responsible for independently booked travel, accommodation or other consequential costs unless the law requires otherwise.

Approved refunds are made without undue delay and, for a valid statutory withdrawal, no later than 14 days after we are informed. We normally use the original payment method and do not charge a refund fee. A payment provider's processing time is outside our control.

Use the “Cancel a purchase” function on the website or email info@beyond-iq.com. Include the purchaser's name, email address, order or invoice number, service/program purchased, purchase date and a clear statement that you wish to cancel. Do not include unnecessary sensitive information.

To: Beyond IQ, operated by Beyond IQ, Neuweg 330, 1215 JH Hilversum, the Netherlands, info@beyond-iq.com

• I/We hereby give notice that I/we withdraw from my/our contract for the following service or digital content: ______________________________
• Ordered on / contract concluded on: ______________________________
• Name of consumer(s): ____________________________________________
• Address of consumer(s): __________________________________________
• Order or invoice number: _________________________________________
• Signature of consumer(s), only if submitted on paper: __________________
• Date: __________________